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Privacy Policy

This website is owned by Otter Holdings Australia Pty Ltd (ACN 120 352 678) (‘Otter', 'us' or 'we').

‘Otter’and its related bodies corporate are fully committed to respecting your privacy and are bound by the Commonwealth Privacy Act 1988 and the National Privacy Principles contained in that Act. For more information, visit www.privacy.gov.au .

This Privacy Policy has been published to provide a clear and concise outline of how and when we collect your personal information and how it is used and handled by us.

Collection of personal information

"Personal information" is information or an opinion about an individual whose identity is apparent or can be reasonably determined from that information/opinion.

"Sensitive information" is a particular type of personal information which includes information about an individual's race or ethnicity, religious beliefs, political or professional associations criminal record and health information.

We will only collect your sensitive information with your consent. Whenever possible we will collect other personal information directly from you and with your consent. It is also possible that third parties may also provide us with personal information about you.

The type of information we collect about you may include your name, address and other contact details which we use for purposes that relate to the operation of our business and the provision of our products and services.

These purposes include:

• Responding to customer inquiries and feedback regarding our business and our products and services:
• Providing customer support: by way of providing helpful information on the products and services our businesses offer to better support and inform the consumers.
• Monitoring the performance of our business.
• Marketing and promotional activities: From time to time ‘Otter’ will have market or product news or information to update its customers on and will communicate to them via their customer database.
• Considering employment applications.
• Complying with our legal and regulatory obligations.

Our Website and use of cookies

For statistical purposes we collect anonymous information on the activities of users of our website, such as:

• their Internet Protocol (IP) addresses
• the dates, times and duration of their visits
• the types, number and duration of pages viewed
• the number of times users have used the website previously and the most popular times of use.

For this purpose, we use cookies, which are pieces of information that a web site transfers to a computer's hard disk for record keeping purposes. Most web browsers are set to accept tracking technologies such as cookies but these tracking technologies do not themselves personally identify users. If you do not wish to receive any cookies, you may set your browser to refuse them, however the use of our website may be affected.

We use the above data to evaluate our website's performance, to improve the content we display and to evaluate the effectiveness of our online advertising. We may use third parties to collect statistical personal information for this purpose.

Our website may also contain interactive facilities, such as customer enquiry/feedback forms, where we collect personal information in order to respond appropriately to those enquiries or feedback.

Email

If you send us an email which contains your personal information we will take reasonable steps to protect that information. However, email is not a secure method of communication. If you are concerned about the security of your personal information you may wish to contact us via any of the other means provided below.

Disclosure of your personal information

We will not sell your personal information to third parties. However, it may be necessary for us to disclose your personal information to third parties in order to provide our products and services to you. Examples of the types of third parties we disclose personal information to include:

• our related bodies corporate
• our suppliers
• service providers, such as IT service providers
• professional advisers (such as auditors, lawyers and accountants), insurers and financiers
• printers and marketing and mail-out companies, for direct marketing purposes
• recruitment agencies and previous employers or referees, for employment purposes
• government and other regulatory bodies

We will take all reasonable steps to ensure that these third parties only use your personal information for purposes which we authorise and which are consistent with the purposes for which we collect your information. We may also disclose your personal information to third parties if you consent or if required by law.

Direct marketing

From time to time we may wish to contact you or send you direct marketing material to inform you of our products and services. However, each time we do we will give you the opportunity to opt-out of receiving any further direct marketing communications and, if you do choose to opt-out we will remove your contact details from our direct marketing database. In addition, you may also contact us at any time to have these details removed.

Please note, that we may be required by law to send you information about our products and services and will do so even if you have indicated a wish not to receive direct marketing communication.

Correction and access

We will take all reasonable steps to ensure that your personal information is accurate, complete and current. If you believe that personal information we hold about you is incorrect please contact us.

Generally you may access personal information we hold about you by contacting us through any of the means set out below. However, we may refuse access in certain circumstances and, if we do, we will let you know why. In addition, we may charge you a fee for our reasonable costs in providing that access.

Security

We are committed to ensuring the security of your personal information and we will take all reasonable steps to protect this information from loss, misuse or alteration. The types of steps we take to protect your personal information include:

• physical security of our premises and databases/records
• restricting access to personnel who need that information in order for us to be able to provide our products and services
• technological measures, such as computer passwords, data back-up, anti-virus software and firewalls

Third-party web sites

Links to third party web sites on this website are provided solely as a convenience to you. If you use these links, you will leave our site and accordingly, we are not responsible for any of these sites, their content, or their usage of your personal information.

How to contact us

Otter Holdings Australia Pty Ltd
Via email: privacy@otter.com.au
In writing:
PO Box 94
South Oakleigh VIC 3167